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Terms That Cover Your Account on snabbit

These terms set out the rules for using your snabbit account — how deposits work, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the region you are in.

Account-holder agreementbKash, Nagad, Rocket coveredJurisdiction-dependent accessMobile and desktop accessFair use required
snabbit Terms That Cover Your Account on snabbit
ACCOUNT SECURITY PRACTICES

How We Protect Your Account and Data

Security on your account is handled at multiple levels. Login is protected by OTP verification sent to your registered mobile number — the same number tied to your bKash, Nagad, or Rocket wallet. We do not store full wallet credentials on our side; payment data passes through the relevant mobile money network's own secure channel. If you suspect unauthorised access to your account, contact support immediately and we will freeze the account while we investigate.

OTP Login Verification

Every login triggers a one-time code to your registered mobile. This means your account stays secure even if your password is compromised — the code is session-specific.

Wallet-Matched Withdrawals

Withdrawals go back to the same bKash, Nagad, or Rocket wallet used for the deposit. This prevents misdirected payments and confirms the account holder is the same person.

Data Retention Policy

We hold your account and transaction data for as long as your account is active and for a period after closure as required by our operating obligations. You may request a summary of your data via email support.

Terms Update Notification

When these terms change in a material way, we post a notice in your account dashboard. Continuing to use your account after that notice constitutes acceptance of the updated terms.

REACH OUR TEAM

How to Contact Us About These Terms

If any part of these terms is unclear, or if you have a query about your account status, payment verification, or a transaction, our support team can help. Reach us through the channels below — response times vary by channel, so pick the one that fits your situation.

Team online

Live Chat

Available directly in your account dashboard. Quickest path for urgent account or payment questions — start a chat and a support agent will respond.

Email Support

Send your query to our support address from the email registered on your account. Include your account ID and the relevant transaction reference for faster handling.

Help Centre

Our help pages cover common account questions, wallet verification steps for bKash, Nagad, and Rocket, and how to read your transaction history.

Common Questions About These Terms

Below are the questions we hear most often about how these terms apply to your account, your payments, and your rights as a user.

These terms apply to all account holders. However, access to the platform depends on whether your local law and eligible region permit this type of service. Check the eligibility conditions before opening an account.

No. The wallet you use must be registered in your own name and linked to your snabbit account. Deposits from third-party wallets will be flagged during verification and the transaction may be held pending review.

We may suspend or close your account depending on the nature of the breach. Any balance under review remains frozen until our team completes its assessment. You will be notified via your registered email.

Send a request from your registered email address to our support team. Include your account ID. We will provide a summary of the personal and transaction data we hold within a reasonable timeframe.

Yes. We post a notice in your account dashboard whenever terms are updated in a meaningful way. The updated version takes effect immediately on posting, and continued use of your account confirms your acceptance.

Update your registered mobile number through account settings before making another deposit or withdrawal. Mismatches between your wallet number and account details will delay payment processing and may trigger a verification hold.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.